Claddagh Jewellers Guarantee

30 Day Returns Guarantee & Restocking Fees

Claddagh Jewellers offer a 30 Day Returns Policy which covers all regular stock items. Should the item/s that you purchased not be to your satisfaction we are happy to offer you a CREDIT NOTE to the full value of the item purchased. Alternatively we can offer a REFUND less the RESTOCKING FEE, as shown below, for the item you purchased. We regret that for hygiene reasons earrings cannot be returned.

RETURN FOR RESIZING OR REPAIR

Should you wish to return an item recently purchased to us for resizing please first email us with your request. If the item has been purchased in the past 30 days there will be no additional cost for resizing, you will only need to pay the shipping costs. Outside of this timeframe there will be a charge for the resizing and shipping costs. For repairs we will usually need to see the item first to determine if it is a manufacturing fault. If this occurs within our 30 Day Guarantee period there would be no extra charges to be paid by you but if it has gone outside of the 30 Day Guarantee period we will be happy to examine the item and quote you for any repairs that need to be done. Repairs will not be carried out until we receive your written consent first after you have received the quote.

HOW TO RETURN AN ITEM

Should you wish to return an item to us for any reason please follow this simple procedure in order to make the process as speedy and efficient as possible.

1 - Email us first to advise us of the issue quoting your Order Number and full Name and Address the order was placed under. You can email us at
shop@thecladdagh.com.


2 - If you are returning an item for refund, credit or exchange, securely pack it in the original packaging and include all accompanying materials.
    If you are returning an item for repair or resizing wrap it securely so it does not receive any further damage (if you have the original box then we advise using this). 

Use a padded envelope or small box for sending to protect the contents.

3 - Please enclose a short note giving us the reason for returning the item. Please include your original order number and the name the order was placed under.

4 - The item should be shipped using Registered/Insured Post from your local Post Office and request a receipt with a tracking number to save as proof of posting, both for your own records and to use should your order be delayed or misplaced in transit. 
    Items sent by normal post (non-registered/insured post) are not covered by our insurance and as such, if lost or damaged we cannot be held liable.  

5 - Mark the outside of the parcel clearly either RETURN FOR REFUND or RETURN FOR REPAIR. If this is not on the parcel we may be requested to pay customs and duty on it and would be unable to accept the parcel so it would be returned to you for the paperwork to be corrected and shipped to us again.

The address for all returns is: 

Rachel, Claddagh, 25 Mainguard Street, The Latin Quarter, Galway, H91 TC03, Ireland

Please note that your item will be received by Claddagh Jewellers, but you should not write "jewellery", "jewellers" or other related words on the outside of your parcel, for security reasons.

 

RESTOCKING FEES

Claddagh Jewellers will give you a refund of the purchase price of the product minus a restocking fee as shown below to cover insurance, restocking and all associated administration fees. **PLEASE NOTE THAT SPECIAL ORDERS, CUSTOM MADE ITEMS, PERSONALISED or ENGRAVED ITEMS and EARRINGS ARE NON-REFUNDABLE. The restocking service does not include shipping charges,

Restocking Fees:

Accessories less 15%

Neckwear and Wristwear less 15%

Claddagh Rings less 15%

Celtic Dress Rings less 15%

In-Stock Diamond Rings less 20%

In-Stock Wedding Bands less 25%

Refunds are made through the original form of payment and will be issued once an item is received and checked.