Should you wish to return an item for any reason please follow this simple procedure in order to make the process as simple as possible.
1. Email email@example.com to arrange return shipping details.
2. Secure all items in their original packaging making sure to include all accompanying materials. Be sure to enclose a short letter giving us the reason for the return as well as your original order number and the name it was placed under.
3. Send the items back to us either by registered post or by courier. Be sure to get a receipt of proof of posting for your own records. You will also be given a Tracking number so you can check that it has been delivered to us.
4. Mark the outside of the parcel clearly RETURN FOR REFUND/REPAIR. If this is not marked clearly on the front of your parcel we may be requested to pay Duty on it so would be unable to accept it and it will be returned to you for resending.
5 The address for any returns is: Claddagh Jewellers, Mainguard Street, Galway City, Ireland
Please note that items sent by normal post are not covered by our insurance and if lost or damaged, we cannot be held liable. We regret that we cannot issue refunds on either special orders or personalised items, including items which have been engraved.